On September 1, 2025, I attempted to purchase a Premium subscription on the Getcontact app using my Android device. The app clearly displayed the monthly fee as ₺48.99, and I confirmed the purchase based on that price. However, instead of ₺48.99, a charge of ₺214.99 was deducted from my Türk Telekom line (number ending in 5538****83).
At no point was I shown any notice or disclaimer indicating that a higher fee would be charged. To make matters worse, after the purchase, I was unable to access any of the promised Premium features—such as seeing how others saved my number.
I have not contacted Getcontact customer service about this issue before, and this is the first time I have experienced such a problem.
I demand a full refund of the ₺214.99 that was wrongfully taken from my account and a clear explanation as to why I was charged more than the displayed price. Customers should not be misled by incorrect pricing or denied access to the features they paid for.
On September 5, 2025, a Premium monthly subscription was mistakenly activated on my Getcontact account, and ₺48.99 was charged. I did not intend to start this subscription, nor did I give deliberate consent for it. Since the subscription was activated without my clear approval, I have not yet cancel...
Today, I came across the Getcontact app and decided to download it out of curiosity. However, shortly after installing it, I was shocked to see that ₺48 was withdrawn from my account without any confirmation or authorization from me. I never approved any subscription or payment, and this charge appe...
I purchased a one-year Getcontact Premium membership, and ₺300 was deducted from my account. However, my Premium subscription has not been activated, and it has been over a week now. Despite the payment being processed, the app keeps asking me to subscribe again. I checked my bank statement, and th...
About two months ago, I purchased a 6-month Premium subscription on the Getcontact app, paying approximately ₺188. I’m using the latest version of the app on my Android device, and my internet connection works perfectly. However, for the past 10 days, every time I try to use the number lookup featur...
A month or two ago, I attempted to cancel my GetContact subscription, assuming it was successfully terminated. However, I recently discovered that the cancellation didn’t go through, and I was charged for a service I haven’t used. Initially, curiosity led me to explore the app and opt for the Premi...
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