On September 5, 2025, a Premium monthly subscription was mistakenly activated on my Getcontact account, and ₺48.99 was charged. I did not intend to start this subscription, nor did I give deliberate consent for it. Since the subscription was activated without my clear approval, I have not yet canceled it or contacted customer service.
This is the first time I have encountered such an issue, and it is both frustrating and unfair.
I request the immediate cancellation of this unwanted Premium subscription and a full refund of the ₺48.99 charged to my account. I expect a prompt resolution and confirmation that my account will not be billed again for services I never intended to use.
On September 1, 2025, I attempted to purchase a Premium subscription on the Getcontact app using my Android device. The app clearly displayed the monthly fee as ₺48.99, and I confirmed the purchase based on that price. However, instead of ₺48.99, a charge of ₺214.99 was deducted from my Türk Telekom...
A month or two ago, I attempted to cancel my GetContact subscription, assuming it was successfully terminated. However, I recently discovered that the cancellation didn’t go through, and I was charged for a service I haven’t used. Initially, curiosity led me to explore the app and opt for the Premi...
Hello, I accidentally subscribed to Getcontact Premium, and the moment I realized the mistake, I immediately canceled it. Despite canceling right away, the payment was still processed, and I never received a refund. I also reached out via my email address (s********@gmail.com) to request help and s...
Today, I came across the Getcontact app and decided to download it out of curiosity. However, shortly after installing it, I was shocked to see that ₺48 was withdrawn from my account without any confirmation or authorization from me. I never approved any subscription or payment, and this charge appe...
I purchased a one-year Getcontact Premium membership, and ₺300 was deducted from my account. However, my Premium subscription has not been activated, and it has been over a week now. Despite the payment being processed, the app keeps asking me to subscribe again. I checked my bank statement, and th...
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