I purchased a one-year Getcontact Premium membership, and ₺300 was deducted from my account. However, my Premium subscription has not been activated, and it has been over a week now. Despite the payment being processed, the app keeps asking me to subscribe again.
I checked my bank statement, and the transaction is clearly there, yet it doesn’t show up on the Play Store either. I have used Premium before, and I have never experienced an issue like this.
I demand an immediate activation of my Premium membership or a full refund. This needs to be resolved as soon as possible!
On September 1, 2025, I attempted to purchase a Premium subscription on the Getcontact app using my Android device. The app clearly displayed the monthly fee as ₺48.99, and I confirmed the purchase based on that price. However, instead of ₺48.99, a charge of ₺214.99 was deducted from my Türk Telekom...
On September 5, 2025, a Premium monthly subscription was mistakenly activated on my Getcontact account, and ₺48.99 was charged. I did not intend to start this subscription, nor did I give deliberate consent for it. Since the subscription was activated without my clear approval, I have not yet cancel...
A month or two ago, I attempted to cancel my GetContact subscription, assuming it was successfully terminated. However, I recently discovered that the cancellation didn’t go through, and I was charged for a service I haven’t used. Initially, curiosity led me to explore the app and opt for the Premi...
On Wednesday, July 30, I purchased the Premium subscription for Getcontact through Google Play. After using it briefly, I realized it wasn’t what I expected and immediately requested a refund. Google Play processed and approved the refund, and in the transaction history, it shows that the refund was...
I downloaded the Getcontact app on my Xiaomi 14T Pro and purchased a Premium subscription about three days ago, paying approximately ₺275 with my bank card. However, I am unable to perform number lookups, meaning I cannot use any Premium features despite the subscription being active. I submitted a ...
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