I bought a pair of pants for 1200 ₺ from the GAP store in May and really liked them. After the first wear, the pants became incredibly loose and looked as if they had gone up a size. After washing and ironing them, I returned the product to the store. However, the request was denied after inspection. Despite wanting to return the pants I had purchased with pleasure, they told me they measured the same pair in the store and found no stretching. While the pants may look similar after washing and ironing, it's about the condition after wearing. In the Hilltown store in Izmir, our problems are always resolved smoothly, but in GAP stores in Ankara, we face serious difficulties. It is unpleasant to both explain expensive items we have purchased and be treated as if we are lying.
On Saturday evening, I bought a sweatshirt from the GAP store in Taksim for ₺2000 because it was cold outside. When I checked it at home just two hours later, the sweatshirt had already started pilling. The quality is shocking for something that costs ₺2000—feels like I bought it for ₺200-₺300. To m...
I'm not happy with what I bought at the GAP store on February 26. I bought a pair of pants for myself, among other things. To my surprise, they grew 2-3 sizes in just one day and got very loose. How could this even be? I feel like I was tricked and lied to by a brand I trusted. Even worse, the pants...
I bought what I thought were high-quality, attractive sweatpants from the Espark Mall in Eskişehir. Unfortunately, after just two washes, they significantly shrunk. Initially, the store staff were very attentive and helpful when I reported the issue. They sent the product to their central office fo...
I bought a pair of sweatpants for ₺1,090.00 from the Pull & Bear store in Ankara Ankamall AVM. I wore them only once or twice, and after the first wash, the product shrank by 5–6 cm. I took the item back to the store and asked for a refund, but they refused. They said it would be sent to the factory...
I'm having issues with the zipper on the GAP sweatshirt I bought for 1300 ₺ from the GAP store at Metropol Mall. Even though I've only washed it once, it's got a lot of lint and pilling. I called the store and asked them to come and check, but after they came and checked, they told me that they didn...
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