At the end of July, I purchased a pair of linen pants from the Oysho store at Kentpark in Ankara, Turkey. Despite being worn only twice, the pants showed serious quality issues — including localized fabric distortion, pilling, color fading, and noticeable texture changes. I brought the item back to the store without washing it and requested an inspection. However, the staff only took a quick look, made no technical assessment, and dismissed my claim as “user error.” I was even accused of “washing it incorrectly,” which is completely unfounded.
It’s unacceptable for a pair of pants to deteriorate this badly after being worn just twice. If customers are immediately blamed without any proper evaluation, it suggests that Oysho systematically denies responsibility for defective products, causing ongoing consumer dissatisfaction.
While I was in the store, I also noticed other customers facing the same problem. For instance, one customer who reported fabric defects in her leggings was similarly told it was “user error” without any examination. Apparently, at Oysho, “user error” seems to mean simply using the product.
I’m not sure if this attitude is specific to Turkey or part of Oysho’s global policy, but refusing to even send defective items for proper inspection while blaming the customer seriously damages the brand’s credibility.
As a consumer, I am requesting a refund and urging Oysho to reconsider this dismissive approach. Personally, after this experience, I will no longer shop at Oysho.
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