On September 22, I tried to place an order through the GAP mobile app during the Ekinoks sale, but due to a payment error, my order couldn’t be completed. I attempted the payment with three different cards, but each time, I was redirected back to the orders page. When I contacted customer service, they dismissed it as a temporary issue and simply suggested trying again.
What’s the point of running a promotion if customers can’t take advantage of it? I’ve experienced similar issues with other brands, and they provided gift vouchers to ensure customer satisfaction. Here, however, there was no effort to resolve the issue—just a “the sale is over, nothing we can do” response. This lack of care is incredibly frustrating!
I made a 4-item purchase from GAP Turkey on 24.11.2023. For three weeks, my items appeared as "being prepared" in the system. When I contacted GAP Turkey, despite the system showing available stock, they claimed that the shipment was "lost" and initiated a return. I don't understand how items delive...
On November 24, 2023, I placed an order with GAP for 4 items. For three weeks, the system indicated that my products were 'being prepared.' When I contacted GAP, I was informed that the products were marked as 'lost' and returned, despite available inventory (after a month). I don't understand how d...
I keep getting numerous messages and phone calls from Getir urging me to shop, but every time I attempt to make a purchase, the promotion they promised fails to work. I reached out to their customer service several times to address this issue, hoping for a clear explanation or resolution, but unfort...
I placed an order for three items from GAP, and while two arrived, the third never did. This morning, I reached out to customer service via WhatsApp and was informed by an employee named Yağmur that my item (order #307894063) was canceled due to unavailability. No prior notice or communication was g...
For nearly a month now, I’ve been completely unable to place an order through Nike’s official website or mobile app. Every time I add a product to my cart, I encounter an error and can’t proceed with the purchase. On the app, it says “We couldn’t open your cart,” and on the website, it gives the mes...
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