I made a 4-item purchase from GAP Turkey on 24.11.2023. For three weeks, my items appeared as "being prepared" in the system. When I contacted GAP Turkey, despite the system showing available stock, they claimed that the shipment was "lost" and initiated a return. I don't understand how items delivered to the store can be lost. Some items still have available stock. Even if they are lost, I don't understand why the items in stock are not being sent. GAP Turkey held onto my money for three weeks, and when I called them, they issued a refund. This is an embarrassing situation. I paid in advance for items that never reached the bank. When I called, they were told these are normal issues that every brand faces during sales periods. If you don't have a team capable of handling these issues, you shouldn't run these sales. Moreover, you had conditions that could have been resolved within three weeks without refund. Additionally, customer service never responds to emails or requests created through the application. They seem to dead on keeping your money in their possession for an extended period.
On November 24, 2023, I placed an order with GAP for 4 items. For three weeks, the system indicated that my products were 'being prepared.' When I contacted GAP, I was informed that the products were marked as 'lost' and returned, despite available inventory (after a month). I don't understand how d...
On July 1, 2025, I placed an order on gap.com.tr with order number 2961519554612548, which included six items. The order was shipped in three separate packages. I received the first and second packages within a few days, but the third package—which included two t-shirts—never arrived. After waiting...
I purchased ₺17,000 worth of discounted items from GAP, which were marked as delivered, but I never received them. When I contacted GAP, they claimed the items were unavailable and issued a refund instead. However, the products are still in stock on their website, which feels like a common tactic th...
I placed an order for three items from GAP, and while two arrived, the third never did. This morning, I reached out to customer service via WhatsApp and was informed by an employee named Yağmur that my item (order #307894063) was canceled due to unavailability. No prior notice or communication was g...
On September 25, I purchased a pair of sweatpants from GAP online, and it showed as in stock. For days, the order status remained “preparing,” so I contacted customer service, and they assured me it was being prepared and would ship soon. However, on October 2, I received a message saying that my or...
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