I placed an order for three items from GAP, and while two arrived, the third never did. This morning, I reached out to customer service via WhatsApp and was informed by an employee named Yağmur that my item (order #307894063) was canceled due to unavailability. No prior notice or communication was given, which is incredibly unprofessional. I spent ₺5300 on this order, expecting better service. Even ordinary stores inform their customers about issues with their orders. If I hadn’t reached out, I would still be waiting for a package that isn’t coming. The canceled item was a birthday gift, and now I have to scramble to find something else. I demand an immediate refund and will be sharing this frustrating experience on social media.
On July 1, 2025, I placed an order on gap.com.tr with order number 2961519554612548, which included six items. The order was shipped in three separate packages. I received the first and second packages within a few days, but the third package—which included two t-shirts—never arrived. After waiting...
I made a 4-item purchase from GAP Turkey on 24.11.2023. For three weeks, my items appeared as "being prepared" in the system. When I contacted GAP Turkey, despite the system showing available stock, they claimed that the shipment was "lost" and initiated a return. I don't understand how items delive...
I placed an order on June 17, 2025, and paid immediately. The delivery date was supposed to be June 23rd at the latest, but only one item arrived from my order. I finally managed to reach a representative via WhatsApp, and they told me there was a "delay" with my products and asked if I wanted them ...
On June 15, 2025, I placed an online order from the Zara website for 4 items, paid by credit card. On June 17, 2025, I received a message stating the order was delivered by Kargoist, but I never received the package. No delivery confirmation code was provided. I contacted Kargoist, who admitted they...
I recently shopped on www.gap.com.tr last week. They sent the products I purchased in two separate shipments via courier. However, they also canceled one of the products I bought. Upon contacting their WhatsApp customer service to inquire about the cancellation reason, they mentioned it was due to s...
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