GAP Sent Me the Wrong Logo Color, Then Ignored My Requests for the Right One

In my order placed through the GAP website on 05/29/2026, I purchased the product with code 322903035. My order number is 3247828234811586. The product image and description showed a fully black model, including the logo, and this was specifically why I chose this product. However, the product I received had a white-printed logo, meaning a different model than what was shown in the image was sent to me.
When I reported this to customer service, I was told that this product wasn't actually available for sale and would be removed from the site as soon as possible, but no solution was offered for sending the correct product. Despite 3 weeks having passed, and despite calling three times during this period, the product still remains listed on the site. I never had any request to return the product and get a refund — from the very beginning, I've only wanted the correct product, as shown in the image, to be sent. Since I also bought the men's version of the same product for my spouse, it was important to me that they matched as a set.
Even though customer service tells me each time that a request has been opened and that they'll get back to me, no response is given unless I call myself. I'm experiencing hardship because of both the wrong product being sent and the promises made not being kept. I want the fully black-logo product I purchased, as shown in the image and description, to be sent to me as soon as possible, and I want to be informed after the necessary investigation into this process has been carried out.
Additionally, a screenshot showing that the product is still listed as in stock on their site is attached.