I ordered a gift from GAP for a friend, expecting professional packaging, but the gift note was placed incorrectly and looked sloppy. How could the person handling the packaging not notice this mistake? For a world-renowned brand, this level of carelessness is disappointing.
When I contacted GAP customer service, I was met with an indifferent and unhelpful attitude. Instead of taking responsibility and offering a solution, they dismissed my concern, which only made the experience more frustrating.
If GAP truly values customer satisfaction, they need to improve their packaging process and train their support team to handle concerns more professionally. I expected better from a brand of this scale!
On June 30, 2025, I returned a knitwear item to the GAP store in Terracity after it started pilling badly just after a single wash. I requested a product inspection, and by July 3, I received a message with the so-called results. Frankly, I don’t believe a proper quality check was conducted in such ...
I placed an order (3039071801914293) on the GAP online store and paid extra for the same-day delivery option. Later, realizing that I might not be home in time, I updated my delivery address after business hours. About four hours later, I received a message saying, “Your package has been left at the...
I’ve ordered the same product from GAP twice, and both times, they canceled my order. The first time, they blamed it on a stock error and gave me a discount voucher. The voucher didn’t work. Then they restocked the item, so I purchased it again, only for them to cancel it once more. To make things w...
On July 1, 2025, I placed an order on gap.com.tr with order number 2961519554612548, which included six items. The order was shipped in three separate packages. I received the first and second packages within a few days, but the third package—which included two t-shirts—never arrived. After waiting...
Comments