On September 20, 2025, I purchased a zip-up sweatshirt for ₺4,049 from GAP store. I wore it only once, and when I tried to wear it a second time, I noticed a loose thread on the hood. After examining it closely, I realized the product was defective. I hadn’t noticed this detail when buying it. I sent the item for inspection on November 1, but even after two weeks, I received no response. When I called the store myself, they sent an SMS about half an hour later. I was left in a difficult situation due to the lack of attention and delay throughout this process. Since the product is under warranty, I am requesting a replacement for the sweatshirt. I truly did not expect this kind of service from a brand like GAP. I kindly ask for my issue to be resolved as soon as possible.
I purchased a GAP sweatsuit on January 15th, 2024. After two washes, the sweatpants faded significantly, while the sweatshirt remained in perfect condition. I returned the item to the store on February 1st, 2024, and was told that it would be sent for inspection. I waited a full month for a response...
On 19.10.2024, I purchased six sweatshirts via the GAP mobile app for 13,999₺. With the promotion offering 500₺ off for every 2,000₺ spent, I paid a discounted total of 10,499₺. However, two of the sweatshirts (same model, same price, different colors) became excessively fuzzy after the first wash. ...
On Saturday evening, I bought a sweatshirt from the GAP store in Taksim for ₺2000 because it was cold outside. When I checked it at home just two hours later, the sweatshirt had already started pilling. The quality is shocking for something that costs ₺2000—feels like I bought it for ₺200-₺300. To m...
I bought a black sweatshirt from Gap.com during their November sale. It was originally priced at around 1399₺, but I got it for about 970₺ with the discount. They never shipped this order. Even though I asked about the status every day for about 10 days, I was always told that everything was fine. F...
On March 20, 2025, I purchased a GAP Logo Polo Collar 2-Pack T-Shirt Set from the official GAP website with order number 2872105490311845. I washed the items in the machine at 30°C on a delicate cycle, exactly as instructed. However, after the very first wash, the color turned into a dirty yellow, a...
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