I bought a sweatshirt from GAP’s official website, and even though I barely wore it, it has become completely worn out and covered in lint. The fabric pilled very quickly, and GAP offered no help at all.
They told me that since a year had passed, there was nothing they could do, and they didn’t even accept the product for inspection. This is unacceptable for such a well-known brand — you should stand behind your products. Honestly, if I had bought a cheap knock-off from a street market, it probably would have lasted longer.
On December 31st, 2023, I purchased 4 sweatshirts from the GAP online store. I washed one of them without ever wearing it. After washing, the sweatshirt became stretched out around the waist and looked like the picture I attached. When I went to the store to return it, they said they couldn't accept...
On September 20, 2025, I purchased a zip-up sweatshirt for ₺4,049 from GAP store. I wore it only once, and when I tried to wear it a second time, I noticed a loose thread on the hood. After examining it closely, I realized the product was defective. I hadn’t noticed this detail when buying it. I sen...
On Saturday evening, I bought a sweatshirt from the GAP store in Taksim for ₺2000 because it was cold outside. When I checked it at home just two hours later, the sweatshirt had already started pilling. The quality is shocking for something that costs ₺2000—feels like I bought it for ₺200-₺300. To m...
On June 30, 2025, I returned a knitwear item to the GAP store in Terracity after it started pilling badly just after a single wash. I requested a product inspection, and by July 3, I received a message with the so-called results. Frankly, I don’t believe a proper quality check was conducted in such ...
I'm having issues with the zipper on the GAP sweatshirt I bought for 1300 ₺ from the GAP store at Metropol Mall. Even though I've only washed it once, it's got a lot of lint and pilling. I called the store and asked them to come and check, but after they came and checked, they told me that they didn...
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