On June 30, 2025, I returned a knitwear item to the GAP store in Terracity after it started pilling badly just after a single wash. I requested a product inspection, and by July 3, I received a message with the so-called results. Frankly, I don’t believe a proper quality check was conducted in such a short time — it felt more like a pre-written response than a real investigation.
What’s even more disappointing is how the in-store staff treated me. The same employee who aggressively pushed this product when I was buying it didn’t even bother to make eye contact when I came in with a complaint. This reflects a total lack of concern for customer satisfaction, which clearly isn’t part of GAP’s culture anymore. Even worse, when I emailed their online store for support, I received no reply — no acknowledgment, no follow-up, nothing. There’s no accountability, no one to speak to, and absolutely no care for the customer once the sale is made.
I expect GAP to take responsibility and properly address the issue with this defective item. A genuine investigation and meaningful resolution are overdue.
On September 20, 2025, I purchased a zip-up sweatshirt for ₺4,049 from GAP store. I wore it only once, and when I tried to wear it a second time, I noticed a loose thread on the hood. After examining it closely, I realized the product was defective. I hadn’t noticed this detail when buying it. I sen...
I bought a sweatshirt from GAP’s official website, and even though I barely wore it, it has become completely worn out and covered in lint. The fabric pilled very quickly, and GAP offered no help at all. They told me that since a year had passed, there was nothing they could do, and they didn’t eve...
I bought a T-shirt from GAP, and by the second time I wore it, I noticed significant color fading. I sent the product in for inspection, but the response I received was that “no defect was found.” Experiencing such an issue after such a short time has unfortunately damaged my trust in the brand. Fr...
In February 2024, I purchased a GAP bag and used it only 2-3 times. Within the first week, the handle of the bag broke. I sent the bag for inspection and requested an exchange or refund. When I went to the store today to inquire about the status of my request, I was shocked to learn that GAP had rej...
I purchased a GAP sweatsuit on January 15th, 2024. After two washes, the sweatpants faded significantly, while the sweatshirt remained in perfect condition. I returned the item to the store on February 1st, 2024, and was told that it would be sent for inspection. I waited a full month for a response...
Comments