I Face Fabric Quality Issue with GAP Knitwear After One Wash and Got No Real Support
On June 30, 2025, I returned a knitwear item to the GAP store in Terracity after it started pilling badly just after a single wash. I requested a product inspection, and by July 3, I received a message with the so-called results. Frankly, I don’t believe a proper quality check was conducted in such a short time — it felt more like a pre-written response than a real investigation.
What’s even more disappointing is how the in-store staff treated me. The same employee who aggressively pushed this product when I was buying it didn’t even bother to make eye contact when I came in with a complaint. This reflects a total lack of concern for customer satisfaction, which clearly isn’t part of GAP’s culture anymore. Even worse, when I emailed their online store for support, I received no reply — no acknowledgment, no follow-up, nothing. There’s no accountability, no one to speak to, and absolutely no care for the customer once the sale is made.
I expect GAP to take responsibility and properly address the issue with this defective item. A genuine investigation and meaningful resolution are overdue.
