On July 1, 2025, I placed an order on gap.com.tr with order number 2961519554612548, which included six items. The order was shipped in three separate packages. I received the first and second packages within a few days, but the third package—which included two t-shirts—never arrived.
After waiting a reasonable amount of time, I contacted GAP customer service. All I received were vague, scripted responses like “We’re looking into it,” “We’ll get back to you,” or “Your issue has been prioritized.” When more than 10 days passed without any resolution, I formally requested a refund. They claimed a refund process had been initiated, yet now it’s been 18 days, and still no refund has been issued.
Despite repeatedly calling and messaging via WhatsApp support, I keep getting the same empty reassurances: “I’ve escalated it,” “You’ll be contacted today,” “I’m personally following up,” etc. How can such a large company fail to locate two basic t-shirts—or worse, refuse to return my money for items I never received? I’ve followed up multiple times, only to feel like I’m begging for my own money.
GAP, this level of customer care is unacceptable. You must immediately process my refund and issue an official explanation.
I placed an order for three items from GAP, and while two arrived, the third never did. This morning, I reached out to customer service via WhatsApp and was informed by an employee named Yağmur that my item (order #307894063) was canceled due to unavailability. No prior notice or communication was g...
I made a 4-item purchase from GAP Turkey on 24.11.2023. For three weeks, my items appeared as "being prepared" in the system. When I contacted GAP Turkey, despite the system showing available stock, they claimed that the shipment was "lost" and initiated a return. I don't understand how items delive...
I placed an order with GAP online on September 25, 2024, and later returned the items. However, the refund issued to me was incomplete. I contacted GAP customer service three times, and they claim that one of the items was missing from the return. They also mentioned that they sent me an email regar...
I placed an order on November 13, 2024, from GAP Online for four t-shirts, but one was incorrect. I contacted customer service on November 15 and 16, and they promised to follow up. On November 19, they finally called back and instructed me to return the wrong item, include a note about the correct ...
On March 20, 2025, I purchased a GAP Logo Polo Collar 2-Pack T-Shirt Set from the official GAP website with order number 2872105490311845. I washed the items in the machine at 30°C on a delicate cycle, exactly as instructed. However, after the very first wash, the color turned into a dirty yellow, a...
Comments