Gameforge Authenticator Lockout Prevents Access to Metin2 Account for 6 Months
After uninstalling the Gameforge Authenticator app from my phone, I was unable to reinstall it, and unfortunately, I no longer have my recovery code. Because of this, I have been unable to log into my Metin2 account linked to my hotmail.com email address for approximately 6 months.
During this period, I submitted a total of 3 support tickets. Only one of them received a response, and even though I submitted all the requested information in full, my issue was not resolved. Including my latest ticket, number ekd66, I still do not have access to my account.
I have an account featuring a Champion-level character that I have invested nearly 3 years of effort into, and being unable to access it for such an extended period is causing me significant distress. I request that two-factor authentication be removed or identity verification be processed through another appropriate method to restore access to my account, and that a more explanatory, solution-oriented response be provided to my support tickets.
