Gameforge Support Ignores 2FA Reset Ticket After Broken Phone Locks Player Account

I have been unable to access my account for a week due to the active two-factor authentication (2FA) on my Gameforge account. Since my old phone broke, I no longer have access to the authenticator app generating verification codes, and whenever I try to log in from my new phone, the system continuously requests a 2FA code. Furthermore, I no longer have access to the verification app I previously used; since the site was also taken down, I have no way to generate or update codes.

Because of this situation, although I can reach the login screen, I am stuck at the verification stage and cannot access my games or services. I submitted a request to Gameforge support and saw that they opened my ticket; however, despite a week having passed, no email has reached me and the issue remains unresolved.

I demand that Gameforge reset the current 2FA on my account while maintaining account security, and clearly provide me with the necessary steps to regain access to my account. Additionally, I request a timely and detailed response to my support request via email.