Freestyle Libre 2 Sensor Arrived Faulty After 18 Days

As a longtime Freestyle Libre 2 sensor user, my experience had been mostly positive—until now.

I ordered a new sensor on February 17, 2025, but it did not arrive until March 6, 2025—a shocking 18-day delay. When I finally received it and installed it according to the instructions, I discovered that the sensor was defective (photo attached). A critical medical device should never have such serious malfunctions.

I immediately tried to contact customer service, but no one answered the phone. I sent an email support request, but there’s no guarantee I’ll even get a response. This is unacceptable, as I have now gone 18 days without proper glucose monitoring, which is directly affecting my health.

Abbott’s Operational Failure in Turkey
Abbott is a global healthcare giant with over 15,000 employees worldwide, yet in Turkey, they operate with only 58 people. The lack of stock management, poor customer service, and constant supply chain failures are clear signs of corporate negligence.

Thousands of patients in Turkey are at risk because Abbott’s local distributor fails to provide adequate service and support. This is not just a logistics issue—it’s a patient safety crisis.

Next Steps & Actions I Will Take
I will escalate this issue to Abbott’s global management to ensure this problem is addressed at an international level.
I will send official complaints to Abbott’s U.S., European, and regional headquarters, demanding an immediate resolution.
I will file a formal legal complaint under consumer protection laws, highlighting Abbott’s failure to ensure patient safety in Turkey.
Patients should never be left in such a vulnerable situation due to poor management and lack of accountability. Abbott must take immediate responsibility and resolve this issue without further delay!