I placed an order for a Freestyle Libre glucose sensor 22 days ago, and I still haven’t received it. As someone living with diabetes, I depend on this device to monitor my blood sugar accurately. This isn’t just a tech product—this is medical equipment, and a delay like this can seriously compromise my health.
When I contacted customer service, all I got was a dismissive response: “There’s a backlog.” What kind of backlog takes over three weeks? This is not a U.S.-based manufacturer but a local distributor in Turkey—so what’s the excuse? I feel completely ignored and disrespected as a patient.
I have unstable diabetes (classified as brittle diabetes), which means I can’t rely solely on traditional glucose meters for safe blood sugar tracking. This sensor is essential. If my order doesn’t arrive within the next 4 days, I will initiate legal action to hold the distributor accountable.
As a longtime Freestyle Libre 2 sensor user, my experience had been mostly positive—until now. I ordered a new sensor on February 17, 2025, but it did not arrive until March 6, 2025—a shocking 18-day delay. When I finally received it and installed it according to the instructions, I discovered that...
On January 29, 2025, I contacted Freestyle Libre customer service because my device was providing inaccurate readings. After discussing the issue, they confirmed that a replacement device would be sent under warranty and assured me that the process had begun. Since then, I have called three times, ...
I purchased a Freestyle Libre glucose monitor on January 30, paying over 4,000 for the device. Today is March 7, and I still haven’t received it—it hasn’t even been shipped! During this time, my mother has been hospitalized 3-4 times, and this device is critical for her health management. The compa...
On March 1, 2025, I started using the FreeStyle Libre 2 sensor. To ensure accuracy, I tested it alongside a different brand’s sensor on separate arms for two days. The results were alarming—there was a 70-80 unit difference between the two sensors. With my previous device, fingerstick readings only...
I trusted Dexcom with my health and chose their products for my family, but the ongoing delays in the sensor replacement process have left us extremely frustrated. It has been 45 days since I sent back my most recent Dexcom G6 sensor for replacement, and there has been no progress or update. Every r...
Comments