On January 29, 2025, I contacted Freestyle Libre customer service because my device was providing inaccurate readings. After discussing the issue, they confirmed that a replacement device would be sent under warranty and assured me that the process had begun.
Since then, I have called three times, only to be told that due to high demand, they understand the delay but will ship my device as soon as possible. However, it is now March 6, 2025, and I still haven’t received it. To make matters worse, I can no longer reach customer service—I wait on hold for an hour, only for the call to disconnect automatically.
I purchased this device at full price without government assistance, yet I am being treated with zero urgency. We are not buying accessories—this is a medical device essential for health monitoring. Waiting 40 days for a replacement is unacceptable and puts my health at risk.
On March 1, 2025, I started using the FreeStyle Libre 2 sensor. To ensure accuracy, I tested it alongside a different brand’s sensor on separate arms for two days. The results were alarming—there was a 70-80 unit difference between the two sensors. With my previous device, fingerstick readings only...
I placed an order for a Freestyle Libre glucose sensor 22 days ago, and I still haven’t received it. As someone living with diabetes, I depend on this device to monitor my blood sugar accurately. This isn’t just a tech product—this is medical equipment, and a delay like this can seriously compromise...
I purchased a Freestyle Libre glucose monitor on January 30, paying over 4,000 for the device. Today is March 7, and I still haven’t received it—it hasn’t even been shipped! During this time, my mother has been hospitalized 3-4 times, and this device is critical for her health management. The compa...
As a longtime Freestyle Libre 2 sensor user, my experience had been mostly positive—until now. I ordered a new sensor on February 17, 2025, but it did not arrive until March 6, 2025—a shocking 18-day delay. When I finally received it and installed it according to the instructions, I discovered that...
I applied my Freestyle Libre sensor yesterday and was able to take a single reading. However, after that, I started receiving an error message and can no longer use it. This is the first time I’ve experienced such an issue, and I have no idea what to do next. I rely on this device for my health mon...
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