My refrigerator, which warranty expired about two months ago, malfunctioned on June 15th. I called the service, and they informed me that a gas test was needed to diagnose the issue. I was charged ₺500 for this service. The gas test the following day showed no leaks, but they concluded the refrigerator couldn't be repaired and offered a replacement for a fee. They charged me ₺3000 for this process. In total, I've already spent ₺3500 to find out my refrigerator is irreparable. The replacement process only began on June 24th due to holiday delays. Despite agreeing to buy their offered refrigerator, which wasn't equivalent to my old one, I paid ₺9300 for it. It's been 6 days since I paid, and there's been no progress on delivery. Each step has been slow, taking about two to three days for any response or action. I call customer service daily, but they only tell me to wait. It's frustrating to pay ₺3500 for a refrigerator that broke soon after warranty, and then ₺9300 for its replacement, yet still be without a refrigerator in summer, especially with two small children. I've expressed my plight to customer service repeatedly. It feels like Samsung, a brand I trusted, is punishing me rather than supporting me.
My Samsung refrigerator stopped working due to a flaw in the assembly process. The official Samsung Service Center has identified a manufacturing defect. After receiving the defect reports, the refrigerator was deemed "irreparable" (despite my payment of the service fee). As well as supposedly being...
I called the service due to the lack of cooling of the refrigerator I bought like 7, 8 years ago, the service said that there was a gas leak and asked for a fee of 4500 TL, whereupon I contacted the Samsung solution center, I said that there was no user error in the cabinet, and that the gas leak wo...
I purchased a Samsung refrigerator that served us faithfully for about 7 years. Suddenly, it stopped cooling, prompting us to call for service. The technician identified a gas leak, and we paid the service fee. However, the ordeal continued when they insisted on a ₺1500 ozone test for the gas leak, ...
For the past two months, my Samsung RF85K90127F refrigerator has been suffering from a serious cooling problem. Even though the temperature is set to 3°C, it often rises to 10°C, and every time the door is opened or closed, the fridge emits continuous warning sounds. As a result, I am unable to stor...
My Samsung XL refrigerator is 4 years old, and since day one, my vegetables spoil within 3 days. Recently, it developed a gas leak and stopped working altogether. The authorized service in Urla came and said it needed to be replaced. Samsung's main office initially asked for an additional ₺25,500 to...
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