Samsung Fridge Paid Replacement, Warranty Just Ended

My refrigerator, which warranty expired about two months ago, malfunctioned on June 15th. I called the service, and they informed me that a gas test was needed to diagnose the issue. I was charged ₺500 for this service. The gas test the following day showed no leaks, but they concluded the refrigerator couldn't be repaired and offered a replacement for a fee. They charged me ₺3000 for this process. In total, I've already spent ₺3500 to find out my refrigerator is irreparable. The replacement process only began on June 24th due to holiday delays. Despite agreeing to buy their offered refrigerator, which wasn't equivalent to my old one, I paid ₺9300 for it. It's been 6 days since I paid, and there's been no progress on delivery. Each step has been slow, taking about two to three days for any response or action. I call customer service daily, but they only tell me to wait. It's frustrating to pay ₺3500 for a refrigerator that broke soon after warranty, and then ₺9300 for its replacement, yet still be without a refrigerator in summer, especially with two small children. I've expressed my plight to customer service repeatedly. It feels like Samsung, a brand I trusted, is punishing me rather than supporting me.