FedEx Unable to Locate ATR Document for My Import, No Support from Customer Service

I’m trying to complete an import with FedEx, and the sender provided them with the necessary ATR document. The materials have arrived at customs, and the ATR document was included in the notification sent to the company. However, FedEx/TNT has lost track of the document and can’t find it. When I contacted customer service, they told me to email [email protected], stating there’s no phone support available. Despite emailing two days ago, I’ve received no response. When I mentioned the delay, they responded with, “There’s nothing we can do, it’s busy, and I don’t know how long you’ll have to wait.” This lack of support from a major company is unacceptable, and their inefficiency is causing additional storage fees at customs. If this is how big companies operate, no one should criticize smaller firms for their service. FedEx needs to fix this immediately!