I’m trying to complete an import with FedEx, and the sender provided them with the necessary ATR document. The materials have arrived at customs, and the ATR document was included in the notification sent to the company. However, FedEx/TNT has lost track of the document and can’t find it. When I contacted customer service, they told me to email [email protected], stating there’s no phone support available. Despite emailing two days ago, I’ve received no response. When I mentioned the delay, they responded with, “There’s nothing we can do, it’s busy, and I don’t know how long you’ll have to wait.” This lack of support from a major company is unacceptable, and their inefficiency is causing additional storage fees at customs. If this is how big companies operate, no one should criticize smaller firms for their service. FedEx needs to fix this immediately!
On June 16, our shipment arrived at Istanbul customs via FedEx Express from France. Since then, we have been unable to clear the shipment because FedEx has incorrectly prepared the ATR document three separate times. This repeated mistake has prevented us from completing customs clearance and severel...
FedEx has lost our ATR document, which was delivered against signature to the pickup service before shipment. So, we had to pay customs tax. Additionally, because of the late delivery of necessary customs docs to our agent by local FedEx staff, customs clearance was completed the day after. However,...
Our shipment, which arrived at Istanbul customs from France via FedEx Express on June 16, is still stuck in customs due to FedEx preparing the ATR document incorrectly three times. As a result, we are unable to issue end-of-month sales invoices and are burdened with a significant VAT liability. The ...
We can't communicate with the huge Fedex, my products are waiting for customs processing, no one responds! My product that came from China with Fedex was put on hold for customs processing on August 27, we talked to Ms. E***, she directed me to a customs officer, the people we talked to said that th...
I have been trying to get in touch with FedEx regarding a shipment from China that has been stuck in customs since August 27. After speaking with E** Hanım, I was directed to a customs agent who informed me that they couldn’t handle my case due to TSE control requirements. Since then, I’ve sent thre...
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