I have been trying to get in touch with FedEx regarding a shipment from China that has been stuck in customs since August 27. After speaking with E** Hanım, I was directed to a customs agent who informed me that they couldn’t handle my case due to TSE control requirements. Since then, I’ve sent three emails to E** Hanım with no response. On September 9, I escalated the issue by emailing FedEx's general address and finally received a reply from E** Hanım again on September 12. I requested the contact of a supervisor to file a formal complaint, but after sending another email to that contact, I still haven’t received any response. This lack of communication and support is unacceptable, and I need this issue resolved immediately! Relevant screenshots are attached.
We can't communicate with the huge Fedex, my products are waiting for customs processing, no one responds! My product that came from China with Fedex was put on hold for customs processing on August 27, we talked to Ms. E***, she directed me to a customs officer, the people we talked to said that th...
I am experiencing a serious issue with FedEx cargo at Özdemir Customs Brokerage, Istanbul branch. My gift package (tracking number: 884774276863) has not been delivered to me and has been held in customs for about three days. Despite my willingness to complete all necessary procedures and payments, ...
Our shipment, which arrived at Istanbul customs from France via FedEx Express on June 16, is still stuck in customs due to FedEx preparing the ATR document incorrectly three times. As a result, we are unable to issue end-of-month sales invoices and are burdened with a significant VAT liability. The ...
On June 18, 2025, my products were picked up from Switzerland and were initially scheduled for delivery on June 20. However, the shipment was first delayed for two days in Switzerland, then unnecessarily routed through multiple countries. Later, FedEx sent an apology email explaining that the delays...
A package sent to my university from abroad has been sitting in Istanbul customs for 6 months. FedEx has made no attempt to contact me during this time. Despite my numerous calls, messages, and forms submitted through their website, I’ve received no response. I’ve completely lost faith in FedEx and ...
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