We can't communicate with the huge Fedex, my products are waiting for customs processing, no one responds! My product that came from China with Fedex was put on hold for customs processing on August 27, we talked to Ms. E***, she directed me to a customs officer, the people we talked to said that they couldn't do our transaction (they said that they needed a TSE check, we couldn't do it) I sent 3 more e-mails to Ms. E*** but I couldn't reach her until September 9, I sent another e-mail to the Fedex general e-mail address explaining the situation, Ms. E*** responded again on September 12, I got angry and told her that I wanted to complain and she should give me the e-mail address of her authorized person, I informed the e-mail she gave me and asked for support, I still didn't get a response. The relevant screenshots are attached.
I have been trying to get in touch with FedEx regarding a shipment from China that has been stuck in customs since August 27. After speaking with E** Hanım, I was directed to a customs agent who informed me that they couldn’t handle my case due to TSE control requirements. Since then, I’ve sent thre...
I've been experiencing a frustrating issue with FedEx when it comes to receiving my international shipments. They inexplicably hold my packages at customs without providing any reason for the delay. To make matters worse, when I reached out to the so-called authorized personnel, Mr. P**, via email, ...
I bought a product from China on July 14, 2023, and the seller assured me that FedEx would deliver it quickly. The seller even contacted FedEx to schedule the delivery. The product arrived in about a week, but customs officials classified it as an electronic device and placed it on the red list. Fed...
I’m trying to complete an import with FedEx, and the sender provided them with the necessary ATR document. The materials have arrived at customs, and ...
I shipped a package from China with FedEx, with a total value of $123 and it has been held at customs since November 3, 2025. During this entire period, I have not received any clear information or guidance from FedEx regarding the customs process. If I am required to pay taxes, I am ready to pay th...
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