FedEx has lost our ATR document, which was delivered against signature to the pickup service before shipment. So, we had to pay customs tax. Additionally, because of the late delivery of necessary customs docs to our agent by local FedEx staff, customs clearance was completed the day after. However, we had to pay inventory costs afterward. Another issue is that they picked up the goods later than the booking date, so the package arrived on the weekend. However, again FedEx charged inventory costs. Last but not least, you never reach the responsible person other than call center staff who are unauthorized and keep reading from the book only. Such very bad customer service understanding; causing but never getting responsibility not only one time but with almost every shipment. Congratulations!
I’m trying to complete an import with FedEx, and the sender provided them with the necessary ATR document. The materials have arrived at customs, and ...
On June 16, our shipment arrived at Istanbul customs via FedEx Express from France. Since then, we have been unable to clear the shipment because FedEx has incorrectly prepared the ATR document three separate times. This repeated mistake has prevented us from completing customs clearance and severel...
Our shipment, which arrived at Istanbul customs from France via FedEx Express on June 16, is still stuck in customs due to FedEx preparing the ATR document incorrectly three times. As a result, we are unable to issue end-of-month sales invoices and are burdened with a significant VAT liability. The ...
I've been experiencing a frustrating issue with FedEx when it comes to receiving my international shipments. They inexplicably hold my packages at customs without providing any reason for the delay. To make matters worse, when I reached out to the so-called authorized personnel, Mr. P**, via email, ...
We sent a package to our customer from Canada as a DAP/DDU within the scope of the micro-export. Then we got a call from FedEx, they said that we didn't pay the shipping fee. I asked them to send the invoice to me. When I examined the invoice, we noticed that was the Canadian Customs Fee and VAT of ...
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