Very Bad Customer Service By FedEx

FedEx has lost our ATR document, which was delivered against signature to the pickup service before shipment. So, we had to pay customs tax. Additionally, because of the late delivery of necessary customs docs to our agent by local FedEx staff, customs clearance was completed the day after. However, we had to pay inventory costs afterward. Another issue is that they picked up the goods later than the booking date, so the package arrived on the weekend. However, again FedEx charged inventory costs. Last but not least, you never reach the responsible person other than call center staff who are unauthorized and keep reading from the book only. Such very bad customer service understanding; causing but never getting responsibility not only one time but with almost every shipment. Congratulations!