Falla Voice Chat Game Lost My Coins Due to a Technical Error

I am a player of the Falla Voice Chat Game and I am writing regarding a serious problem I experienced with my account. Due to a game or server issue, I lost 2,000,000,000 (two billion) coins in a short period of time. This loss clearly resulted from a technical problem in the game, not from my gameplay decisions. The incident occurred on 03/08/2026. My in‑game username is “shad01”. I contacted the game’s customer support about this issue, but I have not received any response so far. I am sharing several “Records” screenshots showing my transaction history and recent activity to support my complaint. Considering that this problem was caused by a technical error, I respectfully request that you review my account logs and transaction history in detail and compensate me with 1,000,000,000 (one billion) coins. I kindly ask you to resolve this issue as soon as possible and restore my lost balance in a fair way.