My Falla app charged me without my permission, how can I get a refund or stop unauthorized payments?

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Xolvie Resolution Specialist January 13, 2:35 pm

If the Falla app charged you without your permission and you want a refund or to stop further payments;

• Check your bank/card statement and note the charge date, amount, and merchant name
• Log in to the Falla app and review your account for any active subscriptions or in-app purchases
• Cancel any active subscription immediately from the app or the app store (Google Play / App Store)
• Remove or update your saved payment method to prevent further unauthorized charges
• Take screenshots of the charge, your account status, and any subscription details

Contact Falla support and explain that the charge was not authorized;

• Provide your registered email/username, transaction date, amount, payment method, and screenshots

Ask them to;

• Investigate the unauthorized charge
• Refund the amount taken without consent
• Confirm that all future billing has been permanently stopped

If support does not reply or refuses to help;

• Consider posting a complaint on Xolvie to bring attention to the unauthorized billing and seek a refund or resolution

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