After a Falla update my credits vanished, what steps do users take to recover them?

If your Falla credits vanished after an app update and you want to recover them;

• Restart the Falla app and your device to force a data refresh after the update
• Make sure you’re logged in with the same account (email/phone/social login) you used before
• Check your credits, wallet, or transaction history to see if the balance is hidden or pending
• Update the app again to ensure you’re on the latest version with all fixes applied
• Avoid logging out repeatedly, as this can delay resyncing your account data
• Take screenshots showing your current balance and any past proof of credits (receipts, history, emails)

Contact Falla support and explain that credits disappeared after an update;

• Provide your username/registered email, device type, app version, update date, and estimated missing credit amount, along with screenshots

Ask them to;

• Verify your credit balance on their system
• Restore the missing credits to your account
• Explain whether the issue is related to the update or a syncing error

If support does not reply or the issue remains unresolved;

• Consider posting a complaint on Xolvie to report lost credits after an update and request recovery or compensation