FACEIT unfairly accused me of smurfing and dropped my account level from 8 down to 2. After that, I started encountering nonstop security issues and login problems. I’ve played over 999 matches—this account has years of effort and time behind it. Despite this, there is absolutely no way to reach a live support team or get proper help through their system.
I tried everything to recover my account, but the platform kept failing me. I ended up having to delete the account completely because it became unusable. Now, I can’t even link my CS account to a new FACEIT profile, which makes things even worse.
This situation is beyond frustrating. Why punish a loyal player without proof and then provide zero options for resolution? I demand that FACEIT restore my rank and help me re-access my account, or at the very least, allow me to link my CS account to a new profile. If FACEIT wants to keep its community, it must treat its players with fairness and transparency.
I’m reaching out because I urgently need help recovering access to my FACEIT account, which I created back in 2019. That account is connected to my main Steam profile for CS:GO, but unfortunately, I can no longer access the email address linked to that FACEIT account. As a result, I’m completely loc...
I’ve forgotten the email address connected to my FACEIT account, which is linked to my Steam profile. I’ve tried every single email address I’ve used in the past, but none of them worked. I urgently need help recovering access to my account because I want to play matches on FACEIT. This is incredib...
I can no longer access my FACEIT account connected to my Steam profile samet6154 because I’ve forgotten the password to the email address registered with it. FACEIT is asking me to reset my password, but I can’t do that since I don’t have access to the original email account anymore. This situation...
I was wrongfully banned while using FACEIT Premium, and I’m beyond frustrated. It seems that if enough players from your own team report you—whether it’s justified or not—you can get banned without any proper investigation. That’s exactly what happened to me. I paid for Premium, expected a fair expe...
On November 10, 2025, at around 22:00, my Faceit account with the username SM4SHH60 was banned for one month on the grounds of “smurfing.” However, I believe this ban is unjustified. The stated reason is smurfing, yet my other account is only Faceit level 4, and my main account is also between level...
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