I’m extremely frustrated with Faceit due to the lack of any live support or customer service. I was recently banned from a match for no valid reason. While I was joining the game, my client was still loading, and someone in the server deliberately kicked me just as the match started. It felt intentional—as if they were trying to get me banned.
I immediately wrote in the server chat, explaining that I was launching the game and would be there momentarily. Still, the system penalized me, and there was no way to contest the ban or explain my side. This is incredibly unfair, especially to new players or those dealing with brief technical delays.
Why doesn’t Faceit offer real-time support? A platform this large and profit-driven should absolutely have a support team you can speak to when issues like this arise. I just want to play the game fairly—not sit out because of a system that punishes players without context.
Faceit, you need to add live assistance and offer immediate solutions for these unfair bans. Players deserve better.
I was wrongfully banned while using FACEIT Premium, and I’m beyond frustrated. It seems that if enough players from your own team report you—whether it’s justified or not—you can get banned without any proper investigation. That’s exactly what happened to me. I paid for Premium, expected a fair expe...
Last night, I accidentally deactivated my Faceit account, and ever since then, I’ve been trying to get it reactivated—but no luck. The issue started when I failed to verify my identity, and now I’m completely locked out. I submitted a support ticket (Ticket #7825592) and included all the necessary d...
Hello Faceit Support, I’m extremely frustrated with the ongoing issue I've been experiencing while trying to link my Steam account to my current Faceit account. When I attempted to integrate Steam, I discovered it was still tied to a previously registered Faceit account I no longer use. I immediate...
I was issued a 1-week ban on Faceit for so-called “verbal abuse,” even though I didn’t do anything that violates the rules. This feels like a baseless, automatic punishment—no warning, no clear reason, just an instant ban. I’ve sent an email asking for a review, but I don’t know if anyone will actua...
I’ve been locked out of my Faceit account because I can’t access the email address linked to it, and despite submitting a ticket months ago to request an email change, I have received no response at all. This level of negligence is beyond disappointing. I’ve provided all the required information to ...
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