I needed a hotel for only 10 hours during my trip to Colombo and made a reservation through hotels.com. I took a taxi to the hotel after my reservation was confirmed. With only a few hours for shopping and sightseeing, my plan was to leave my luggage and find a place to rest for 1-2 hours. When I arrived, I was informed that there were no available rooms. After a 10-minute conversation with hotels.com customer service, they assured me that they would arrange for another hotel nearby, regardless of the price difference. Despite waiting approximately 30 minutes, I received no response, and no alternative hotel was arranged. Meanwhile, I had to take another taxi and reluctantly check into another hotel, paying twice the price I had booked. I felt mistreated by both hotels.com and the hotel throughout this process. As a tour guide, I will never use or recommend hotels.com or Expedia to anyone after this experience, knowing their negligence, with the only expectation being a small gesture.
I made a reservation for a hotel in Istanbul through Hotels.com for May 10-12. Due to a flight delay on May 10, I couldn't check into the hotel after midnight as it wasn't communicated to me via email. When I arrived at the hotel on May 11, thinking my reservation was still valid, the hotel staff in...
I made a reservation on Hotels.com for two rooms at Manu Startup Hotel from May 8–11, each for two people, as well as separate rooms for two people at a hotel in Ataşehir, Istanbul. I later requested cancellation for the rooms and sent a message to the hotel regarding it. The response I received si...
I booked a Longosphere Glamping stay for January 24-25 through Expedia (Trip #72060871699928) but could not attend due to a funeral. When I contacted the property, they assured me that I could either reschedule or cancel. However, while I was at the funeral, I received one missed call from the prop...
I booked a hotel through Otelz, but since it was an international property, the booking was actually handled by Expedia. When I tried to cancel my reservation, I was told the hotel needed to contact Expedia directly to approve it. For over a week, I have been going back and forth between Expedia an...
On May 26, 2024, my personal belongings were stolen, and I noticed that a hotel reservation was made using my account on Hotels.com with my registered email address, based on my credit card transactions. It is extremely difficult to reach Hotels.com, and finding a representative is nearly impossible...
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