I made a reservation for a hotel in Istanbul through Hotels.com for May 10-12. Due to a flight delay on May 10, I couldn't check into the hotel after midnight as it wasn't communicated to me via email. When I arrived at the hotel on May 11, thinking my reservation was still valid, the hotel staff informed me that they couldn't accommodate me because my reservation was canceled due to not checking in the previous day, without any prior notice or written notification. I couldn't reach Hotels.com customer service; their phone numbers were unavailable, and I couldn't contact anyone via online chat as they are a subsidiary of Expedia. While waiting for the issue to be resolved at the hotel, I expressed to the hotel staff that this situation was unacceptable, there were many others like me with reservations, and those experiencing such issues would want to communicate with someone in authority. I conveyed my dissatisfaction for not receiving the service I paid for, stating that I would follow up on this matter and seek legal recourse to assert my rights.
I made a reservation on Hotels.com for two rooms at Manu Startup Hotel from May 8–11, each for two people, as well as separate rooms for two people at a hotel in Ataşehir, Istanbul. I later requested cancellation for the rooms and sent a message to the hotel regarding it. The response I received si...
I made a no-prepayment reservation through Expedia Group for a one-night stay at Aks Royal Hotel in Amasya for the dates July 8–9. Before the check-in date, I contacted the hotel directly and canceled the reservation, assuming everything was settled since I hadn’t paid in advance. However, I was sh...
Expedia is refusing to refund our hotel reservation! On April 9th, 2024, my spouse booked a two-night stay at the Ramada Hotel in Eskisehir. Unfortunately, due to an important situation, we realized we wouldn't be able to make it and requested a refund. Here's the problem: Expedia has no phone numbe...
I booked a hotel through Otelz, but since it was an international property, the booking was actually handled by Expedia. When I tried to cancel my reservation, I was told the hotel needed to contact Expedia directly to approve it. For over a week, I have been going back and forth between Expedia an...
On May 26, 2024, my personal belongings were stolen, and I noticed that a hotel reservation was made using my account on Hotels.com with my registered email address, based on my credit card transactions. It is extremely difficult to reach Hotels.com, and finding a representative is nearly impossible...
Comments