On 16.02.2026, we purchased an Enza Home Bold Corner product from the Ankara Balgat Enza Home store. During the sales process, the sales representatives clearly stated that the product was in stock and would be delivered on time. However, despite this commitment, the product has not been delivered a...
I paid in full for furniture purchased from Enza Home Mersin Eğriçam with a clear promise of complete delivery within 30 days. Despite this, only part of my order was delivered, and the store could not even confirm the location of the missing items. The store avoided responsibility and repeatedly re...
On August 23, we purchased a TV unit, bedroom set, dining table, and six chairs from the Enza Home store on the Konya Ring Road (S Plaza). At the time of purchase, we clearly explained that our wedding was scheduled for early October and that urgent delivery was required. The store told us that the ...
On November 29, 2025, I purchased a bookcase from the Yataş Enza Home Kumsal store located in Kayseri Kumsal Shopping Mall. Although the sales contract clearly states that the delivery date of the product is December 9, 2025, as of today, January 19, the product has still not been delivered. Moreove...
I placed a furniture order from Enza Home on 07.09.2025. At the time of purchase, the estimated delivery date was given as 30.10.2025. However, as of today, my product has still not been delivered and it appears that production has not even been completed. Throughout this process, I have contacted b...
On October 14, 2025, I placed an order for a sofa set and a TV unit from Enza Home Isparta Eğirdir Yolu. We specifically chose these products because we were told they would be delivered during the first week of November, which was important since our baby is due in about two weeks. However, the pro...
On September 15, 2025, I placed an order for the Varena sofa set at the Enza Home store located on the Denizli Acıpayam highway. I purchased two three-seaters and two single armchairs, but only one three-seater and two single armchairs were delivered. My missing item has not been delivered for 80 da...
I purchased the Berta series sofa set from the Enza Home Istanbul MASKO store between October 9–13, 2025 (Invoice No: ısa2024000000643). When the sofas first arrived, they were squeaking, the leg plastics were cracked, and the fabric had already started to show signs of wear. The sofas were taken to...
I experienced serious issues with my order #1104597396 from Enza Home Kurtköy Lens branch. My initial order was delivered two months later than the promised date, and when it finally arrived, both sofas — which were supposed to be one three-seater and one two-and-a-half-seater — turned out to be two...
On August 30, I purchased a bed, base, and headboard set. The delivery took place a month later, on September 29. I have been using the mattress for 13 days. During the purchase, I was clearly informed that I had a 120-day trial period, and if I felt any discomfort or failed to adapt to the mattress...
On 25.06.2025, I placed an order for a sofa set at the Ankara Antares Enza Home store and made the full payment upfront. Although the delivery date was specified as 29.07.2025, a long time has passed since that date and my order has still not been delivered, nor have I received any response. When I ...
Yataş Enza is truly a regret. On May 28, 2025, I purchased the Enza Bold 3-seater left corner sofa set from the Enza store at Yelken Plaza in Ankara. My order number is 1104263441. I paid a total of ₺74,750 by credit card. Although the delivery period was stated as 6–8 weeks in the contract, it has ...
The Astoria model lampshade I purchased from Enza Home on January 14, 2025, has not been delivered for 4 months. The call center keeps saying it’s still in production—I'm not sure what kind of production takes this long; even splitting the atom would be quicker. I find it unacceptable that a company...
The headboard and bed base I purchased from Enza Home on December 28 were delivered six weeks later, but they could not be assembled because the mounting screws were missing. Despite informing them that my wedding was approaching and urgently requesting a solution, and despite calling the store ever...
I placed an order with Enza Home on December 5, 2024, and despite waiting for more than two months, my order has still not been delivered. Every time I call customer service, they assure me that it will be delivered "within the week", but nothing happens. On February 17, 2025, I called again, only ...
The Yataş Terra sofa set I ordered and paid for on 26.11.2023 was delivered on 15.01.2024. However, by April, we began experiencing issues with the fabric of the Terra 3-seater sofa, including sagging, loosening, and recovery problems. We requested service, and between then and 01.01.2025, the servi...
On July 24, I received approval from Enza Home for an exchange of faulty chairs and was told I could visit the store anytime to choose a new model. When I went to the store, I was informed that if I chose the same model, there would be no price difference, but for a different model, I would need to ...
I received a damaged product from Enza Home, and they directed me to return it via MNG Kargo. It’s been 15 days, and I’m still waiting for the courier to pick up the item. Despite calling multiple times, MNG Kargo has not responded or provided any solution. To make matters worse, Enza Home closed my...
We purchased the Netha sofa set from Enza Home a few years ago. Within the first year, it began creaking, and since then, the legs have broken three times. Each time, we’ve had to order replacement legs, often after waiting months for our requests to be processed. After this latest break, we’ve been...