On 4 March 2026, I placed an online order with Enza Home for a bedroom set and two sofas for delivery to İzmir, Turkey. Despite the time that has passed, my order has still not been delivered and I have not received clear information about the delivery date. I contacted Enza Home customer service re...
Enza Home deliberately creates misleading contracts! On August 11, 2025, I purchased a living room set, bedroom set, dining room set, and lounge furniture from Enza Home. I made this purchase based on the promises given during the sales process. However, the entire experience turned into a series of...
I purchased a Netha sofa set from Enza Home through the Kütahya Enza Home store, and I have been experiencing a shipping delay since 02/18/2026. My order number is 1105938199. Despite a significant amount of time passing, my product has still not been delivered. During this process, I have contacted...
I paid in full for furniture purchased from Enza Home Mersin Eğriçam with a clear promise of complete delivery within 30 days. Despite this, only part of my order was delivered, and the store could not even confirm the location of the missing items. The store avoided responsibility and repeatedly re...
On October 14, 2025, I placed an order for a sofa set and a TV unit from Enza Home Isparta Eğirdir Yolu. We specifically chose these products because we were told they would be delivered during the first week of November, which was important since our baby is due in about two weeks. However, the pro...
On 25.06.2025, I placed an order for a sofa set at the Ankara Antares Enza Home store and made the full payment upfront. Although the delivery date was specified as 29.07.2025, a long time has passed since that date and my order has still not been delivered, nor have I received any response. When I ...
Yataş Enza is truly a regret. On May 28, 2025, I purchased the Enza Bold 3-seater left corner sofa set from the Enza store at Yelken Plaza in Ankara. My order number is 1104263441. I paid a total of ₺74,750 by credit card. Although the delivery period was stated as 6–8 weeks in the contract, it has ...
The Astoria model lampshade I purchased from Enza Home on January 14, 2025, has not been delivered for 4 months. The call center keeps saying it’s still in production—I'm not sure what kind of production takes this long; even splitting the atom would be quicker. I find it unacceptable that a company...
The headboard and bed base I purchased from Enza Home on December 28 were delivered six weeks later, but they could not be assembled because the mounting screws were missing. Despite informing them that my wedding was approaching and urgently requesting a solution, and despite calling the store ever...
I placed an order with Enza Home on December 5, 2024, and despite waiting for more than two months, my order has still not been delivered. Every time I call customer service, they assure me that it will be delivered "within the week", but nothing happens. On February 17, 2025, I called again, only ...
The Yataş Terra sofa set I ordered and paid for on 26.11.2023 was delivered on 15.01.2024. However, by April, we began experiencing issues with the fabric of the Terra 3-seater sofa, including sagging, loosening, and recovery problems. We requested service, and between then and 01.01.2025, the servi...
On July 24, I received approval from Enza Home for an exchange of faulty chairs and was told I could visit the store anytime to choose a new model. When I went to the store, I was informed that if I chose the same model, there would be no price difference, but for a different model, I would need to ...
I received a damaged product from Enza Home, and they directed me to return it via MNG Kargo. It’s been 15 days, and I’m still waiting for the courier to pick up the item. Despite calling multiple times, MNG Kargo has not responded or provided any solution. To make matters worse, Enza Home closed my...
We purchased the Netha sofa set from Enza Home a few years ago. Within the first year, it began creaking, and since then, the legs have broken three times. Each time, we’ve had to order replacement legs, often after waiting months for our requests to be processed. After this latest break, we’ve been...