Between June 11-13, 2024, I rented a Megane 4 with reference number 875159927582. On August 19, 2024, the Konyaaltı office contacted me via WhatsApp to inform me of a traffic fine. I requested an explanation through WhatsApp, and a person named N*** (whose role or exact position I do not know) was involved. When I was called by an employee from the number 0505****28, I asked why the fine wasn't deducted from my deposit. The response was evasive and dismissive. I explained that I couldn't pay immediately but would settle the amount in October. In response, the person mocked me, saying, “You can’t even pay this amount?” When I pointed out that everyone manages their expenses based on their income, they belittled me further, saying, “You’re a kid from the 2000s, get a grip, pay tomorrow or I’ll initiate legal action,” and even used profanity. The abusive language continued on WhatsApp, and after I lodged a complaint with customer service, the messages were deleted. I will include screenshots of the deleted messages in my complaint.
On 31/08/2024, I rented a fully insured vehicle from Istanbul Sabiha Gökçen. While driving in Rize, I received a "low oil pressure" warning on the dashboard, so I pulled over and contacted roadside assistance. After explaining the situation, they informed me that the vehicle needed to be towed to a ...
On July 7, 2024, I booked a 3-day car rental through Enuygun.com, paying ₺2,787 online (see attached receipt). Additionally, on July 9, 2024, Enuygun.com charged my credit card ₺3,530 without my approval (see attached receipt), totaling ₺6,317 withdrawn from my account. When I went to pick up the c...
On March 29, 2024, I rented a car from the Greenmotion Levent Kanyon branch. We returned the car to the same location on April 27, 2024. However, in the following days, we realized that our invoice wasn't issued, and the ₺2000 deposit charged from our credit card upon vehicle pickup wasn't refunded....
I recently fell victim to a scam involving Budget Online Car Rental, orchestrated by individuals with the phone numbers 0501 7539** and 0554 806 3**. I reached out to inquire about a reservation on the Budget Online Car Rental website, and I contacted them via WhatsApp. A person named B*** told me I...
On June 5, 2023, I rented a car for a day from Pegasus via Cartrawler. For June 8, 2023, I paid a total of 1886.09 Turkish liras. When I arrived at the car pick-up location on June 8th at 11:30 a.m., I was unable to receive the car because I had not received a confirmation code beginning with 218 fr...
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