Enterprise Rent-A-Car charged me for the damage I didn't cause - how do I fight it?

If you don't agree with Enterprise Rent-A-Car's damage charges, do these things:

• Collect Proof: Look over your inspection notes and the rental agreement to see what damage was there before you moved in. Focus on photos or videos taken before and after the rental that shows the areas that are being argued over. Get statements from people who saw the unharmed car being picked up or returned. Ask for maintenance records if the damage points to a problem that was there before.

• Reach out to Enterprise: Call customer service, calmly explain why you don't agree, and ask for a review while giving proof. Send a written complaint by email or online form, along with photos, videos, and other relevant proof. If you're not happy with the decision, you should tell a supervisor or manager about it and stress the evidence you have.

• Think about other options. You could dispute the charge with your credit card company and give them proof and an explanation. File a complaint with the Better Business Bureau or tell a consumer protection agency in your area about the problem. Talk to a lawyer who specializes in consumer protection or rental car disputes if the charge is big and keeps coming back.

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