Enterprise Rent-A-Car charged me for the damage I didn't cause - how do I fight it?

I rented a car through Online Carjet from Enterprise at Zurich Airport. I picked up the vehicle on June 3, 2025, and returned it on June 11, 2025. I returned the car in a clean condition with no issues at all. However, after returning the vehicle, I received an email from Enterprise claiming that t...

I rented a car from Enterprise Rent a Car in Bosnia and Herzegovina, and I’m shocked by how I was treated. Although there is no law in the country banning smoking inside rental cars, and there was absolutely no damage or burn marks in the vehicle, I was still charged over ₺12,000 for allegedly viola...

On February 11, 2025, I rented a Ford Kuga from Enterprise, but the vehicle had serious safety issues. The tires had poor traction, making it dangerous to drive, and the windshield wipers were in terrible condition, making visibility extremely difficult in bad weather. Because of these safety conce...

I rented a car from Enterprise Istanbul Airport branch on June 27, 2024, and paid a ₺2500 deposit. After returning the car, I noticed that the deposit was partially refunded, with ₺761 missing. Upon reviewing the details, I realized they had also charged me for tolls that I had already covered. I c...

I am writing regarding my rental from Enterprise Sabiha Gökçen Airport office, reservation number 798329873885, rented between November 22-24, 2024. While driving within the highway speed limits, I lost control due to severe weather conditions and hit the median, causing a single-vehicle accident wi...

I rented a car from Enterprise Rent a Car's Sabiha Gökçen office in April 2024, and my experience has been nothing short of awful. Initially, they didn't have the vehicle I reserved and forced me to accept a completely unsuitable 4x2 pickup, delaying my trip by an entire day. They refused to assist ...

Exactly one year ago, I accidentally hit the bumper of a parked car with my own vehicle. Although it was a minor incident, a small plastic piece in the middle of the bumper was damaged. I noticed the license plate holder said "Enterprise," indicating it was a rental. After some effort, I found the v...

I rented a car from Enterprise in Mecca, Saudi Arabia, and sadly, my car got towed because of a parking problem. I found out when I went to pay the fine that there was an old ticket from a past rental I didn't know about. I couldn't get the car back until I paid both fines. The authorities told me t...

I rented a Hyundai i20 from Enterprise’s Çorlu branch on September 16, 2024, and returned it on September 24, 2024. To my shock, they charged me ₺3,000 for "detailed cleaning," which was completely unjustified. I've rented cars from them nearly 40 times, leaving some in worse condition than this, ye...

I had a Ford Focus rental reservation with Enterprise to pick up from their Ankara Esenboğa office. When I called ahead to confirm, I was told no Ford Focus was available, and I had to go to the Ankara Train Station office to get a Toyota Corolla Cross instead. Upon arrival, a representative informe...

I rented a vehicle from Enterprise's Sabiha Gökçen office under contract SAWT61-126039 on 17.03.2024 at 12:30. After causing damage to the right rear fender and door, I was asked to pay for repair costs, replacement fees, and a depreciation fee. I paid the damage and replacement fees via bank transf...

Between June 11-13, 2024, I rented a Megane 4 with reference number 875159927582. On August 19, 2024, the Konyaaltı office contacted me via WhatsApp to inform me of a traffic fine. I requested an explanation through WhatsApp, and a person named N*** (whose role or exact position I do not know) was i...

On August 5, 2024, I rented a car from Enterprise for 14 days, but I encountered several issues with the vehicle. First, the car was delivered without a tire inflation kit and solution. I only realized this when the tire pressure decreased, and an error appeared on the screen. Additionally, the airb...

As a frequent customer since last summer, I've consistently rented vehicles without any issues. However, my recent encounter left me puzzled and dissatisfied. After returning a vehicle in pristine condition, I called the Ankara Garage branch to inquire about renting another one the next day. I was ...

Hello, I'm quite unsatisfied with my recent Enterprise experience. Despite making a reservation week in advance, our reservation was abruptly canceled without explanation on the day of collection. This last-minute cancellation had a detrimental influence on our vacation plans, leaving us profoundly ...

I rented a car from Enterprise at Sabiha Gökçen Airport for the holiday, but upon arrival, they requested our flight tickets before handing over the vehicle. We've rented from other companies in the past and have never encountered such a high level of expectation. Due to our lack of flight tickets, ...

Hello there, We decided to rent a car for our vacation and chose a five-seater from Enterprise. My husband paid 5,500 ₺ for it. Afterward, when two additional individuals joined, we decided to upgrade to a seven-seater and paid an additional 3,500 ₺. We booked our reservation a full two months ahea...

I rented a car from Enterprise Rent-A-Car, and unfortunately, it was involved in a hit-and-run incident while it was parked. I promptly reported the incident to the police and proceeded with my journey. Afterward, the check engine light illuminated, and the seatbelt ceased to function. Now, Enterpri...

After I dropped off the rental car at Adnan Menderes Airport, I happened to spot a scratch on the right side. The Enterprise representative inquired about an incident report, to which I promptly acknowledged observing it at that moment. Unfortunately, because of my urgency to catch a flight, I was u...

I reached out to Enterprise after finishing my journey in Ankara to inform them about my sunglasses that I accidentally left in the car's compartment. Even though I gave them the plate number and checked for lost items, they insisted that they didn't find any sunglasses. I'm pretty sure I left them ...

I applied for a car rental with Enterprise online, using reservation code 195451654583. After completing the check-in process in the email received, I went to the branch in Izmir Alsancak. I had asked a friend to drop me off there. The branch informed me that a ₺2500 block would be made on the credi...

I want to share my experience renting a car from Enterprise, and it's crucial that you take this seriously, friends. They inflated a minor damage on the vehicle, turning it into a major issue, and handed me an exorbitant bill. This is my first-ever complaint against a business, and I'm doing it to p...