Enterprise Still Hasn’t Refunded My Deposit After Sarajevo Airport Car Rental

I had one of the most frustrating car rental experiences ever with Enterprise in Bosnia and Herzegovina. I honestly don’t understand how this company operates under a global brand name. Despite being only 30 minutes late to return the car, they charged me a ₺20 penalty on the spot—no flexibility, no...

On April 19, 2025, I rented a car from Enterprise at Brussels Airport and paid a ₺500 deposit as required. It’s been over two months, and the deposit has still not been refunded to my account. I have reached out to customer service multiple times to resolve this issue. Each time, I was told that the...

I rented a car through Booking.com from Enterprise at Sarajevo Airport (reservation number: 740270282). Although I chose this rental believing that minor damages were covered by insurance, €530 was charged to my credit card for a very small dent on the car door. When I returned the vehicle, I was to...

Hello, on July 9, 2025, I rented a car from Enterprise Rent a Car at Zurich Airport. I returned the vehicle on September 11, 2025, fully compliant with all requirements. At the time of rental, a 1000 CHF deposit was charged to my account, which was supposed to be refunded after the return. However,...

I rented a car through Booking.com from Enterprise at Munich Airport. During the rental process, €250 was taken from my credit card as a deposit, and I was informed that the amount was only blocked and would be refunded after the vehicle was returned. I returned the car on July 2 without any issues....