Possible reasons:
You logged in with a different account (for example, through Google Play, Game Center, or Facebook, not the one originally linked).
Data synchronization failure with Konami servers.
An error after a game update (sometimes happens when switching to a new version).
Step-by-step actions:
Check which account you previously used.
– Try logging in through all accounts that may have been linked.
– If you used a KONAMI ID, try resetting your password and log in with it.
Contact Konami support:
– via the in-game form (Menu → Help → Contact Us);
– via the support site: https://www.konami.com/efootball/
– provide your profile UID, registration date, approximate team roster, and purchase details.
Check whether you accidentally created a new account, which could load an empty database.
If your account was linked to a KONAMI ID, recovery is possible. Without a link, recovery is nearly impossible.
❗ If support takes too long to respond or refuses without explanation, 👉submit a complaint on Xolvie👈.
Your feedback will help other players with the same issue and draw attention to unfair refusals! 👈
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I need my players back