EFootball Mobile Account Hacked - Email Changed Without Permission

Dear KONAMI eFootball Support Team, I am requesting urgent assistance in recovering my compromised eFootball mobile account. I play on a Galaxy S21+ 5G, and my in‑game username is “urmomsfav3”. The original email address linked to my account was “muimike***@gmail.com”. On Thursday, 15 October 2026, I noticed that I could no longer access my account and that the email address associated with it appeared to have been changed without my permission. When I attempt to log in or transfer my game data, I receive the error “Cannot Transfer Data / Data transfer failed”. When I try to reset my password using my original email, I receive a message stating that this email address is no longer registered to any KONAMI ID. These signs lead me to believe that my account has been accessed by an unauthorized person and that the email linked to it has been altered without my consent. I kindly request that you investigate this unauthorized change, verify that I am the rightful owner of the account, and restore my access, preferably by re‑associating the account with my original email address “muimike***@gmail.com” if possible. I am ready to provide any further information or verification you may require to confirm my ownership of the account and help with the recovery process. I would be grateful if you could treat this matter as urgent and guide me step by step on what I should do next to regain access. Thank you for your time and assistance. I look forward to your response. Username: urmomsfav3 Email: muimike***@gmail.com