On April 15th, I purchased an airplane ticket through eDreams. During the transaction, the bank called at 11:25, asking for confirmation of an $805 transaction. As the ticket amount was approximately this much in Turkish Lira, I pressed 'yes.' Immediately after the transaction, I noticed that 29,900 TL was debited from my account. I promptly called the bank, but they directed me to contact the company I had transacted with. Unable to reach eDreams, I called TEB bank customer service at 12:59, explaining the situation and requesting them not to process the payment and to put a block on it.
After the bank asked, ""Do you confirm the $804?"" I questioned how $1,150 could be withdrawn from my account. After a brief hold, the customer service representative informed me, ""This is a deceptive transaction; we are closing your card, they won't be able to withdraw the money, and you'll receive the full amount within two weeks."" The representative assured me that this was recorded in the system, and voice recordings are available to support this.
When I asked if the purchased tickets were invalid and if I should buy new ones, I received a confirmation of 'yes.' However, the 29,900 TL transaction, delayed by two days, was eventually processed. Meanwhile, we had already purchased alternative tickets. I urgently request the bank to thoroughly investigate this situation, utilizing the voice recordings, and address this predicament to remedy my hardship.
On December 13th, I booked a ticket from Istanbul to Warsaw through eDreams, charged 2919 TL to my card. Later, realizing I entered the wrong flight date, I requested a change. A person claiming to be an eDreams representative called from a UK-based number, asking for the new date and confirming a s...
I bought an AJet flight ticket from Trabzon to Ankara through EDreams. Everything seemed fine at first, but about 15 days after the purchase, I noticed an unauthorized charge of ₺280 was withdrawn from my bank card. I never approved this transaction, and I wasn’t notified or given any explanation ab...
Hi, I booked a flight on December 8 via eDreams. I input a debit card, but the transaction did not push through, and eDreams requested another card. So, I input a new card, which is a credit card, and the transaction was confirmed. I received a statement from the first card stating that you charged ...
We purchased a ticket through eDreams for f*** a*** h*** aktaş with AJet, and everything that could go wrong did. After completing our Paris to Istanbul flight, we missed the Istanbul to Kayseri connection despite checking in, arriving just 15 minutes late. Neither AJet nor eDreams offered any assis...
I recently purchased an online flight ticket from eDreams, but I have yet to receive any services after three weeks. Surprisingly, they took 2544 TL from my credit card without providing any service. I strongly advise everyone to avoid this company; they will drain your bank account. Notify your ban...
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