Overcharged and No Refund on eDreams Tickets
On April 15th, I purchased an airplane ticket through eDreams. During the transaction, the bank called at 11:25, asking for confirmation of an $805 transaction. As the ticket amount was approximately this much in Turkish Lira, I pressed 'yes.' Immediately after the transaction, I noticed that 29,900 TL was debited from my account. I promptly called the bank, but they directed me to contact the company I had transacted with. Unable to reach eDreams, I called TEB bank customer service at 12:59, explaining the situation and requesting them not to process the payment and to put a block on it.
After the bank asked, ""Do you confirm the $804?"" I questioned how $1,150 could be withdrawn from my account. After a brief hold, the customer service representative informed me, ""This is a deceptive transaction; we are closing your card, they won't be able to withdraw the money, and you'll receive the full amount within two weeks."" The representative assured me that this was recorded in the system, and voice recordings are available to support this.
When I asked if the purchased tickets were invalid and if I should buy new ones, I received a confirmation of 'yes.' However, the 29,900 TL transaction, delayed by two days, was eventually processed. Meanwhile, we had already purchased alternative tickets. I urgently request the bank to thoroughly investigate this situation, utilizing the voice recordings, and address this predicament to remedy my hardship.
