Hi, I booked a flight on December 8 via eDreams. I input a debit card, but the transaction did not push through, and eDreams requested another card. So, I input a new card, which is a credit card, and the transaction was confirmed. I received a statement from the first card stating that you charged me for the first transaction even though the transaction did not push through. I filed a dispute with my bank, but they rejected it, stating that you have already collected the money and they can't retrieve it. I have contacted your customer service via the eDreams app, but all customer service agents are telling me they did not collect the amount, even though I have provided them with the transaction reference that appeared on the bank statement. I am now at a loss on how I can get my money back.
On April 15th, I purchased an airplane ticket through eDreams. During the transaction, the bank called at 11:25, asking for confirmation of an $805 transaction. As the ticket amount was approximately this much in Turkish Lira, I pressed 'yes.' Immediately after the transaction, I noticed that 29,900...
On March 26th, I made a car rental booking with eDreams, but unfortunately, my reservation was later canceled due to the unavailability of cars. I have the receipts to prove that the payment was directly debited from my account. However, the company now claims that the funds are in my bank account. ...
Last year, while booking a flight ticket, I mistakenly signed up for an annual subscription with eDreams, and they deducted around €60 from my bank account. I raised a complaint at the time, and they refunded approximately €55. However, today, they deducted €89.99 from my account as a subscription r...
I booked a ticket and eDreams first said there was a technical issue and the ticket was not confirmed, but later I saw that the ticket was actually confirmed without them sending me any email. Because they told me it was not confirmed, I purchased another ticket, but now I see that my card has alrea...
I canceled a reservation on eDreams on January 17, 2024, and was told my refund would be processed. However, despite months of waiting, the money has still not been returned to my account. Every time I contact customer service, they tell me to "wait a little longer," but it's now March 3, 2025, and ...
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