We purchased a ticket through eDreams for f*** a*** h*** aktaş with AJet, and everything that could go wrong did. After completing our Paris to Istanbul flight, we missed the Istanbul to Kayseri connection despite checking in, arriving just 15 minutes late. Neither AJet nor eDreams offered any assistance, so we had to purchase new tickets.
The real problem occurred on our return trip. During the 6:30 AM Kayseri to Istanbul flight, AJet staff said they couldn’t see our Istanbul to Paris flight booking and claimed check-in wasn’t open. After calling customer service, we were told that due to the sequence of flight cancellations, our booking was left pending and needed to be confirmed. We couldn’t reach eDreams by phone, and AJet did nothing because the ticket was purchased through an agent.
Adding to the confusion, I received an email from eDreams at 6:53 AM with confirmation for a different flight, stating that we were confirmed for the 9:00 AM flight (ST 1140). However, when contacting AJet again, they said they couldn’t see our booking at all. Both eDreams and AJet are supposed to be reputable companies, yet we faced immense difficulty. I ended up buying a new ticket from another airline for 1,680 EUR and paid additional baggage fees. I spent 5,000 TL on the flight to Istanbul and was left with no support from either company.
Is this what you call corporate responsibility? I demand compensation for my financial losses due to the lack of proper support and coordination from eDreams and AJet.
I mistakenly believed I was booking through Pegasus Airlines, but it turned out to be eDreams, and I booked round-trip tickets from Istanbul to Izmir for April 16 (morning departure, evening return). The tickets should have cost around ₺2,000, but I was shocked to find ₺3,074.94 charged to my credit...
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Avoid eDreams at all costs! This company makes every request difficult and provides no real customer support. We purchased tickets for five people under reservation number "18839654634" for two flights: Istanbul-Milan with "a jet" and Rome-Istanbul with "Pegasus." Due to unforeseen circumstances, we...
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