Edreams Refusing To Reimburse

Writing regarding my eDreams Prime subscription linked to booking reference 25167480098. On 8 June 2026 I was charged €99.99 for a Prime renewal, which I cancelled the s e day and immediately requested a refund. I have not used any Prime benefits since this renewal. Despite this, my refund request has been refused. And, I was informed that I could receive a partial refund if I contacted the Prime te , and I was given a phone number for this. After contacting eDreams multiple times via chat, email and phone, I have now been told that I not entitled to any refund at all, which directly contradicts the information given in the email from your Prime Customer Services Te . I consider it unfair to be charged €99.99 for a service I cancelled on the s e day and never used, and to receive inconsistent and misleading information about a possible partial refund. I kindly request a full refund of the €99.99 Prime renewal fee and a clarification as to why the conditions communicated to me in writing are not being respected. If needed, I can provide any additional information linked to my account and booking reference 25167480098 so this matter can be resolved as soon as possible.