eDreams Prime Charged My Card $44 After I Canceled My Membership
Even though I previously canceled my eDreams Prime membership, my card was charged a total of $44 between April and July. I received zero notification emails regarding these charges billed to my Garanti Bank card, nor was I ever notified about payment receipts or my membership status.
When I noticed the charges, I called customer service, and they claimed it was an annual membership that I was obligated to keep for a full year. When I stated that I did not accept this, they canceled the membership, but refused to refund the unauthorized payments. Even though one of the transactions was still pending, they offered no help at all and continued charging me despite the fact that I hadn't logged into my account or used any of their services for months.
I have suffered financial frustration due to this auto-renewed membership and charges processed without my knowledge or explicit consent. I demand a full refund of the $44 charged to my card between April and July, along with a thorough investigation to ensure these unauthorized billings do not happen again.
