eDreams Ticket Platform Charge Without My Approval

I recently made a booking attempt through eDreams using the Standard service package, and I am facing a serious issue with an unwanted charge. During the last step of the reservation process for my flight, we did not click the “PURCHASE” button. Instead, we closed the page. Despite this, the payment was processed, and the booking was created, which is not acceptable as we never confirmed the purchase. The booking was made under the names SAMI S*** and RUMEYSA HILAL S***, with booking reference codes 25960134465 and XV43NY, using the email address samcan***@gmail.com and phone number +1 613 981 3***. The flight was with Brussels Airlines, flight number SN 2711, scheduled for Saturday, 17 October 2026, on the Brussels (Belgium) – Geneva (Switzerland) – Pristina (Kosovo) route. The payment was charged to my debit card on 16 October 2026. After noticing that the payment went through without us pressing “PURCHASE”, I tried to resolve this issue through your website. I attempted to use the cancellation and refund options via the Help Center, but these did not work and I could not complete the process. In addition, I could not find any proper customer service email address to contact you directly, and the Help Center system itself was not functioning in a way that allowed me to get support. I have a screen recording that clearly shows the problem on your website, and I am ready to share it with you. Since we never confirmed the purchase and your system still charged us, I request a full refund of the amount paid and the cancellation of this reservation without any fee. I also ask you to review the technical issue on your platform that allowed a payment to go through without clicking the “PURCHASE” button and prevented us from using the Help Center cancellation and refund functions or reaching you through a proper customer email. I kindly ask you to review my case urgently and inform me by email regarding the outcome.