I bought tickets weeks in advance for the 06:35 flight from Basel to Mallorca on September 28th. I reserved an eight-night hotel stay and rented a car. We're a group of three, with two tiny carry-on bags weighing 8 kilograms apiece and one large 20-kilogram luggage. Despite having paid for the huge luggage at check-in, they requested an extra €48. Even though we told them we had stated and paid for the huge suitcase when we bought the tickets, we were still charged €48. After our tickets were approved, we walked towards the plane with two little bags. Just before boarding, they demanded an extra €72 for one of the tiny bags. Despite paying €72, we were denied boarding the plane with my family after I smashed my palm on the table during the confrontation with the attendant. Everything went to waste, even the vacation and the paid hotel stay. I recorded a video of the staff's actions. They phoned the cops. If my behavior had been truly unsuitable for boarding, the police would have had to arrest me and pursue legal action against me. The cops said that was the staff's decision and there was nothing they could do. They graciously guided me to the conveyor line where I could get my 20-kilogram suitcase before leaving the airport. I intend to pursue legal action in this situation.
On December 24th, I flew with EasyJet from Antalya to Basel. At check-in, I presented my cabin bag, which met standard size requirements. The check-in agent attached a tag and issued my boarding pass without any issues. However, just a few steps away from the counter, another staff member claimed m...
Hello, When I went to the baggage drop/check-in point in Brussels with my spouse, I showed my bags and asked if I could take them with me. They said I could. I asked them to weigh my bags to avoid any issues, and I put one on the scale. (The bag I put on the scale is the one that the ticket contr...
I had 8 cabin baggage allowance for my Bremen-Antalya flight on 02.07.2023. I paid 49.99 euros for the ticket and 10 euros for cabin baggage, ie 59.99 euros in total. Since I had cabin baggage, I went directly to the boarding section. In the boarding section, the airport attendant (only me on the wh...
On June 28, 2025, my spouse and I arrived at Antalya International Terminal to fly to Basel via SunExpress Airlines. We were each allowed 4 kg cabin baggage (8 kg total), and we had only one small wheeled cabin bag between us. The check-in agent placed a cabin tag on our bag and handed us our boardi...
On January 31, 2023, our Milano to Barcelona flight turned into a nightmare at the check-in counter. Deceptive practices were at play – they claimed we had no baggage allowance for three people, and for our group of six, they insisted on charging €40 per person for baggage, claiming a limit of 20kg ...
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