We booked a flight with EasyJet from Milan to Kos, but I accidentally entered my name twice during check-in instead of my spouse’s. This mistake cost us a €70 penalty. On top of that, our luggage didn’t fit in the control point, and we were charged €58 per bag. What’s worse than the fines was the way we were treated. The staff were rude and made us feel like we did something wrong, keeping us standing for hours while scolding us. To make matters worse, the flight was nearly an hour late, causing us to miss our ferry from Kos to Bodrum. We not only lost our ferry tickets, but we also had to pay for accommodation in Kos. I am requesting compensation for the financial losses we incurred and the poor treatment we received.
Even though we had a baggage allowance of 15 kilograms, EasyJet still charged us €96 at the airport. Our bags were within the airline’s size and weight limits, with each weighing only 7 kilograms. However, they charged us for both bags, which is completely unfair. We are especially dissatisfied with...
On December 24th, I flew with EasyJet from Antalya to Basel. At check-in, I presented my cabin bag, which met standard size requirements. The check-in agent attached a tag and issued my boarding pass without any issues. However, just a few steps away from the counter, another staff member claimed m...
We booked a flight from Kos to Naples with EasyJet, only to find out through an early morning email that our flight was canceled. The email offered no clear explanation, just a vague message with no helpful details. EasyJet then denied our right to compensation, claiming it was due to airspace traff...
On August 31 at 7:00 AM, during boarding for EasyJet flight EJU1959, I was unexpectedly charged an additional €58 for my carry-on bag — an amount that was more than twice the price of my ticket. This fee was requested at the very last moment without any reasonable explanation, causing significant in...
My flight from Kos to Milan with EasyJet was unexpectedly cancelled on August 28th, just 5 minutes before departure, leaving me without any explanation. EasyJet did not offer an explanation for the cancellation. We were given a document in Italian and instructed to submit a complaint. I was unable t...
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