I'd like to share the issue I'm experiencing with my V15S Detect Submarine vacuum cleaner, which I purchased from Dyson Ataşehir in February 2025. The Submarine head, used for wet cleaning, constantly comes loose when attached to the vacuum, and as a result, I haven't been able to use the product for two months. I contacted customer service on August 8th, and they told me an order had been placed for the defective part. However, since then, no shipment has been made due to it being out of stock and coming from abroad. During this period, I contacted customer service seven or eight times via WhatsApp and phone. Each time, I received the same response: The part is out of stock and will be sent when it arrives. However, I've been experiencing problems for two months, and I haven't been able to use the vacuum. My product is under warranty, and I haven't been charged any fees. I expect Dyson to replace and return the defective Submarine head or connection part as soon as possible. I request that this issue be resolved.
On May 10, 2024, I purchased a Dyson V15s Detect Submarine cordless vacuum from the Dyson authorized store located in Ümraniye Meydan AVM. Less than a year later, on March 12, 2025, both the upholstery tool and the wet cleaning head malfunctioned. I immediately contacted Dyson customer service, and ...
Hello, I also purchased a Dyson V15, expecting top-tier quality and long-term reliability. Unfortunately, before even completing one full year of use, the extension wand began loosening at the connection point shown in the image I shared. This part now moves around during use, making the vacuum inef...
We purchased the Dyson V15 Submarine vacuum cleaner, trusting in Dyson’s commitment to quality and customer satisfaction. However, after just one month, the device stopped working because it wouldn’t charge. We contacted Dyson and had a video call with their representative, who identified the issue...
I experienced a problem with the cleaning head of my Dyson V15 Detect™ Absolute vacuum and contacted Dyson customer service on July 18. During a video call, the device was checked, and I was told that the cleaning head would be replaced free of charge under warranty. However, for about a month and a...
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