I’m reaching out to address the issues I’ve experienced with purchasing a Dyson Airwrap from Dyson Türkiye. Checking the stock in Antalya has been incredibly frustrating; since the stock isn’t visible on your website, I contacted live support, only to be told I’d need to visit the store physically. Despite the long distance, I visited for three consecutive days, each time told to “come back tomorrow” without confirmation. Then, on November 6, 2024, I ordered the Airwrap on your website at 12:50 PM, expecting same-day shipping as advertised, but my order wasn’t shipped, and attempts to contact customer service led to lengthy wait times and unprocessed order status for 48 hours. After finally reaching someone, I was informed that my order would be canceled due to a system error, with the refund processed in nine installments, the same as my original purchase. Now, I cannot repurchase the item due to lack of stock and my credit card’s limited available balance. The stock visibility, communication delays, and installment-based refund have caused significant inconvenience. I request an urgent resolution; either by fulfilling my order or providing a full refund in one lump sum.
On June 26, 2024, I placed an order for an Airwrap on dyson.com.tr. On July 2nd, when I called Dyson, I was told that there was no such order and that it would be reviewed and they would get back to me within 48 hours. 48 hours passed, and no one called. I called again and was told they would resolv...
Dear Dyson Customer Service, I am writing to express my deep frustration and disappointment regarding an issue with my Dyson Airwrap, which I purchased on December 26, 2024 from one of your official retailers in Turkey. After much effort to find the product in stock (visiting multiple shopping malls...
1st of April 2023, we bought the Dyson Airwrap product from your store in Vadi Istanbul Mall. As I am not happy with the product in the first trial, I went to your store on 2nd of April and I asked them to change it with another product or returned it. But your store is not accepting any change/retu...
I purchased a Dyson Airwrap on February 25, 2025, and returned it just three days later. But weeks have passed, and I still haven’t received my refund. When I contacted Dyson, they claimed that the information I provided at the time of purchase didn’t match the product I returned—so they say they ca...
I purchased a Dyson Airwrap in September 2023, and later the ionic brush began to peel. On May 23, 2024, I contacted Dyson customer service to explain the issue, and they requested that I show the problem via video. They acknowledged the brush was faulty and promised to send a replacement. I receive...
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