I called Dyson Customer Services on 29.08.2024 after the Dyson V12 vacuum cleaner did not work. Based on the video call they made, they stated that the battery was broken. They stated that if the battery is in stock, it will be sent immediately, if not, it will be sent within 20 business days, and that the warranty period has not expired yet. Even though we called every week, the battery was not sent. 20 business days have expired on 27.09.2024. Thereupon, customer services were called again on 30.09.2024, but they were informed that it had not arrived yet and asked us to register a complaint if you wish. Upon registration of the complaint, we were called again on the same day, 30.09.2024. It was stated that it would be sent when it arrived that there was no battery in stock. When asked, the answer was given that the product comes from too far away and is unknown. Even though the legal service period has passed, we have been victimized and no period has been given yet. My elderly mother was using the vacuum cleaner and we were in a difficult situation. No solution proposal has been given and there is still no deadline. We don't know what to do. Although the so-called authorized services are said to be very good, 1 month has passed and the product is just waiting.
On November 20, I delivered my Dyson V12 Detect Slim vacuum cleaner to an official Dyson service center due to a battery malfunction. I was informed that the product was covered under warranty and that no fee would be charged for this repair. According to Dyson’s warranty terms, the faulty part is s...
I'm writing to express my displeasure with the Dyson V15 vacuum cleaner I bought in March. Unfortunately, the vacuum has broken down, forcing me to contact technical support. On July 31, 2023, the service assured me that the required battery was in stock and would be delivered. However, the battery ...
On May 3, 2024, we contacted Dyson customer service to report an issue with our V12 vacuum's wand, which was covered under warranty. The representative assured us that a new wand would be shipped soon, mentioning it was currently out of stock but would arrive shortly. It's been a staggering 2.5 mont...
I purchased a Dyson V12 cordless vacuum on December 23, 2022. Since I was satisfied with it, we ordered one for my mother on March 30, 2023. My family and I live in different cities, so I can only observe the vacuum periodically. My family members are also not familiar with handling customer service...
I reached out to Dyson customer service on October 13, 2023, to let them know that the adaptor of our Dyson V12 model vacuum was not working properly. They were able to see the issue when I showed them. The customer service rep said, "Once we have the part, we'll give it to you for free." It's been ...
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