The battery of my Dyson vacuum cleaner malfunctioned approximately one and a half months ago, and I reported the issue to the authorized service. Initially, I was told that the battery was in stock and would be shipped within three days. However, I never received any shipment. When I followed up, I was informed that the battery was actually out of stock and has still not been sent to me. During this process, I contacted customer service multiple times, but each time, I was simply told to wait without being offered a clear solution. As a brand known for high-end products, I expected faster and more customer-oriented service from Dyson. However, they sell products in our country without even ensuring the availability of spare parts, causing significant inconvenience to their customers. If you plan to buy a Dyson, I strongly suggest keeping a backup vacuum cleaner on hand. Additionally, after waiting for one and a half months, they absurdly offered me a service repair, which makes no sense. I request that the issue be resolved as soon as possible and that my battery be shipped to me immediately. I expect my grievance to be addressed without further delay.
I began using my Dyson V15 vacuum in March, and on July 26, it developed a battery issue. Customer service assured me that a replacement battery would be sent to me within three business days. However, six days had passed with no sign of the battery. When I contacted them again, they said it would b...
My Dyson V15 Detect vacuum completely stopped working due to a dead battery, even though it’s still under warranty. After contacting customer service and completing a video inspection, I was informed that a new battery would be sent within 3 business days. However, after the deadline passed and no s...
I'm writing to express my displeasure with the Dyson V15 vacuum cleaner I bought in March. Unfortunately, the vacuum has broken down, forcing me to contact technical support. On July 31, 2023, the service assured me that the required battery was in stock and would be delivered. However, the battery ...
I had placed an order for a replacement battery for my Dyson v15 vacuum cleaner and was expecting prompt and efficient service, especially considering the fact that Dyson is a well-known and reputable global brand. However, it has now been three days since I placed my order and I have yet to receive...
Comments