In mid-2021, I purchased a Dyson V11 cordless vacuum cleaner from your official website and have been using it regularly for about 10 minutes a day since then. However, this week, the battery suddenly died completely, and the vacuum no longer works. I’m quite surprised and disappointed to have experienced such an issue in such a short period despite regular and careful use. When I contacted your customer service, I was told that I could only purchase a new battery. Although my warranty has expired, I would expect a brand like Dyson, which values customer satisfaction, to offer more support in resolving this issue. I kindly request that the battery be replaced free of charge or that the inconvenience I have experienced be remedied without any additional cost.
The battery of our Dyson V11 Absolute cordless vacuum suddenly died. After speaking with Dyson customer service, I was told that the battery needed to be replaced. However, when I tried to purchase a new one, they said it was out of stock and, since it’s an imported part, they couldn’t provide any t...
Dear Dyson Customer Service, I am writing to express my dissatisfaction regarding an ongoing issue with my Dyson vacuum cleaner. Since August 2024, I have been trying to obtain a replacement battery for my device. Despite numerous attempts to resolve the issue, I have not received the battery, nor h...
I have a Dyson V10 cordless vacuum cleaner, which I purchased in 2021. After using it for a year, I moved to a new place and stored the vacuum in its box for 2 years. When I tried to use it again, I was told that the battery had depleted on its own. I inquired about purchasing a new battery and was ...
My Dyson V15 vacuum suddenly stopped working mid-cleaning—it shut off completely without warning on March 3, 2025. Dyson previously assured me, both in-store and through customer service, that they’d always help resolve any issues even after the warranty expired. Now, shockingly, they insist I must ...
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